Western Digital has released data exploring the attitudes and behaviours of over 634 employees (data users) and employers (data managers) around highly sensitive data in the Middle East. The research found that 77 percent of data managers believe employee behaviour is a bigger threat to their highly sensitive data than external hackers and that almost a third (32 percent) of data security incidents originates with employees.
In summer 2021, Western Digital spoke to 210 managers and 424 data users in Saudi Arabia and the UAE. Respondents work in media and entertainment, the public sector, legal professional services, healthcare and financial services, and in businesses ranging in size from small (10-99 employees) to enterprise (5000+ employees).
Data users are aware of the risks. In fact, 32 percent of data users surveyed think they have put highly sensitive data at risk in the past 12 months. This is further confirmed by just under two-thirds (60 percent) of data managers stating that they have seen security threats and incidents increase over the same time period.
However, data users continue to fall into the trap of using poor security practices, especially when it comes to data sharing and storage. Almost three-quarters (73 percent) of data users have access to data they shouldn’t, this is worrying as 82 percent of data managers think data security could be improved in how they store and transmit highly sensitive data.
Risky Security Practices
Remote and hybrid working styles have become the new norm with 89 per cent of data users claiming that they work on collaborative projects that require data sharing. But, these collaborative and remote ways of working have widened the evolving threat landscape and exposed some major risks. The top five risks cited by data managers are just the tip of the iceberg. Almost two in five (39 per cent) of data users said that they share physical hard disks (HDDs) and solid-state drives (SSDs) with colleagues at work in order to share data. While, 36 per cent of data users admitted to sharing their work devices with family and friends, and 32 per cent admitted to taking sensitive data with them when they left an organisation.
Sharing Data
There remains a clear gap in employee behaviour between the data sharing method used and their assumption of what the most secure way to share sensitive data is. The most common methods for sharing or transmitting highly sensitive data by employees were email (49 per cent) and cloud or online file sharing (40 per cent), ahead of HDD / SSD (39 per cent) and USB drives (28 per cent). These figures suggest ease of use and familiarity are key factors in the decision-making process for data users when it comes to how to share sensitive data.
However, 93 per cent of data managers want more control over how their data is stored and shared. Coupled with the belief that data security needs immediate improvement, almost two thirds (63 per cent) of data mangers expect to see their use of physical drives (HDDs and SSDs) increasing in the next two years, due to the encryption and security features these technologies can offer. Some features that organisations believe are very important when it comes to using physical drives for highly sensitive data include:
Consistent performance and reliability (78 percent)
Encryption (70 percent)
Enhanced control / being able to protect data remotely if the drive is lost or stolen (66 percent)
Large capacity (64 percent)
Improved authentication (61 percent)
Ultimately, 84 percent of data managers say HDDs or SSDs with encryption or security features address many of the concerns companies may have had about this technology.
Khwaja Saifuddin, Senior Sales Director for Middle East, Africa & South Asia at Western Digital concluded: “In today’s business environment, increased security risks, employee behaviour, and the sheer volume of data produced, can make it difficult for organisations to stay on top of security and storage challenges. As technology advances, employees and employers are looking for ways to store and share sensitive data more securely. The combination of the right infrastructure, integrated with encryption platforms, to store and share sensitive data, and the education of employees of the threats they may be exposing their organisation to will go a long way to improving the threat landscape and reducing risk.”
Country Stats
Saudi Arabia
Over a quarter (26 percent) of data users in Saudi Arabia think they’ve put highly sensitive data at risk in the last 12 months
52 percent of data managers in Saudi Arabia have seen data security threats and incidents increase in the last 12 months
78 percent of data managers from Saudi Arabia agree that employee behaviour is a bigger threat to highly sensitive data than external hackers
Saudi Arabian data managers estimate that just over a quarter (27 percent) of security incidents originate from employees. The most common methods for sharing or transmitting highly sensitive data by employees in Saudi Arabia were email (48 percent), cloud or online file sharing (41 percent), and HDD / SSD (41 percent), ahead of USB drives (21 percent)
UAE
Over a third (37 percent) of data users in the UAE think they’ve put highly sensitive data at risk in the last 12 months
69 percent of data managers in the UAE have seen data security threats and incidents increase in the last 12 months
76 percent of data managers from the UAE agree that employee behaviour is a bigger threat to highly sensitive data than external hackers
Data managers from the UAE estimate that over a third (36 percent) of security incidents originate from employees. The most common methods for sharing or transmitting highly sensitive data by employees in the UAE were email (50 percent) and cloud or online file sharing (39 percent), ahead of HDD / SSD (28 percent) and USB drives (24 percent)
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